E-Commerce in Mauritius?

E-commerce in Mauritius means buying and selling products or services through a dedicated website—not just on social media.

On a real e-commerce site, customers can:

• Browse a clear product or service catalog.
• Add items to a shopping cart.
• Pay securely online (for example, scan a QR code with Juice, use an MCB POS terminal, or pay by card).
• Receive a bank-issued transaction number to track payment.
• Get their order shipped directly to their home.

This process—from browsing to payment to delivery—gives both buyers and sellers clear protection. Every payment creates an official reference. Banks in Mauritius such as MCB or SBM can step in if there’s a dispute.

Many Mauritians think that posting an item on Facebook Marketplace or running a live sale on TikTok is true e-commerce. It is not. On social media:

• There is no bank protection or official transaction reference.
• Private individuals often sell without any formal business registration.

Because these sellers are usually private individuals, buyers send money to personal accounts. If something goes wrong, it is very hard to trace and recover funds. Real e-commerce in Mauritius takes place on dedicated websites—like niche stores or service sites—built for secure transactions, often integrated with Webymind’s support and the MCB E-Merchant platform.

Why they’re risky

Many Mauritians believe that posting a product on Facebook Marketplace or holding a live sale on TikTok means they are “selling online.” In reality:

• There is a high risk of scams. Malicious sellers post attractive items, collect money through informal channels (like direct bank transfers or cash), then disappear. Without a transaction reference tied to a registered business, tracing and recovering funds becomes nearly impossible.

These scams damage the reputation of all legitimate online businesses.

A proper e-commerce site provides:

• A secure payment process (often integrated with Webymind or MCB E-Merchant, or another bank’s e-merchant service).
• A registered business license—banks like MCB verify that the site owner is a licensed company before approving them as an e-merchant.
• A Data Protection Officer (DPO) a privacy policy under Mauritius’s Data Protection Act (DPA), a clear shipping policy, and transparent terms and conditions.
• If the site uses a Scan to Pay QR code, it means the website has been approved by MCB Bank as an e-merchant.

Keep in Mind: Buying Online Is Safe

• When you buy from an approved e-merchant, the bank can trace your transaction from your account to the e-merchant’s account. This is safe and secure!
• If something goes wrong, the bank and other authorities can step in immediately. They can freeze accounts used for fraud and refund your money.
• Sellers who scam buyers are easy to catch. The bank has full business details, and legal authorities can work with the bank to take action.
• To set up a secure, approved e-commerce store in Mauritius, contact Webymind via email or WhatsApp.

Payment by cash means no proof of payment, no identifiable trace, and no official invoice. A simple receipt can be forged and takes time to verify. This gives scammers a head start.

In short, Webymind helps you build a safe e-commerce store in Mauritius. Trust only a registered e-commerce website. Such a site ensures your payment is traceable, your data is protected, and, if there is a dispute, the bank and authorities can step in.

Key Takeaways for Buyers and Sellers

• Always use a registered e-commerce site to ensure secure payments, official invoices, and delivery guarantees.
• Look for sites registered as e-merchants with MCB, SBM, or another local bank.
• Check for a valid privacy policy (DPA compliance), shipping policy, and clear terms and conditions before you buy.
• Avoid sending money to private accounts on Facebook or TikTok sales.

Here Are Some Genuine, Locally Built
E-commerce Websites in Mauritius

Tizardin

• First plant e-commerce site in Mauritius.
• Browse categories (indoor, outdoor, rare varieties), pay securely, and get home delivery.
• Trusted by Mauritians.

Eternia.mu

• Niche online shop for artisan jewellery.
• Simple browsing, secure checkout, and reliable local shipping.

Moroccan Beauty Lounge

• Specialist in Moroccan beauty and skincare products.
• Easy-to-use catalog, payment through bank or mobile money, and reliable delivery.

La Flotte Ltée - Bobato

• Handcrafted wooden ship model kits.
• Detailed product pages, secure payment (bank transfer or mobile money), and careful packaging.

By understanding these differences, Mauritians can protect themselves and build trust in genuine e-commerce—far beyond the risks of casual social-media sales.